Home Emergency Cover

Landlord Home Emergency Cover provides protection for costs incurred for any contractor carrying out emergency repairs to your rented property. You and your tenant will have access to a 24/7 emergency helpline. This includes up to £500.00 of cover for every incident and five claims per year.

The Home Emergency Cover will pay for a temporary repair in the event of:

• Burst pipes or sudden leakage which is likely to cause damage to the policyholder’s property or contents
• Complete heating or hot water failure
• Failure of any of the mains supplies of water, gas or electricity
• Blockage, breaking or flooding of drains or sewers
• Inoperable toilet where no other toilet is available in the policyholder’s propert
• Failure of or damage to the property’s external locks, doors or windows, affecting the security of the property
• Failure of the roofing, down-piping or guttering and water and damage being a likely result of such failure
• Infestation of pests

Full details of what your Home Emergency Cover includes will be available in your policy document.

Landlord Home Emergency Cover is for emergency situations and is not a maintenance contract. It does not cover:

• Boiler systems over 15 years old, or with an output of more than 60 kilowatts
• Any emergency in a property that has been unoccupied for more than 30 days
• Failure of boilers or heaters that have not been maintained, inspected or serviced by a qualified person within the last 12 months
• Any claims arising within the first 24 hours of the policy start date

Full details of what your Home Emergency Cover includes will be available in your policy document.

Home Emergency Cover purchased via lettingaproperty.com will begin on the tenancy start date.

Claims cannot be made for the first 24 hours of the policy.

You can claim £500.00 per incident - including parts, labour, material and VAT. Claims for alternative accommodation are capped at £100.00.

After checking your policy documents to ensure the incident is covered, you or your tenant can call the 24/7 emergency helpline: 0800 999 4205.

You will speak with a call navigator, who will ask for some details about the emergency and swiftly arrange for an expert tradesperson to visit your property.